15 ott - Varese
Sprinklr Italia
Overview Sprinklr is an AI‑native Unified Customer Experience Management platform that helps brands deliver extraordinary customer experiences at scale across all touchpoints. Responsibilities * Lead solution design and implementation, reviewing solution designs, evaluating implementation strategies, and providing consultation and design approaches to stakeholders. * Own the design and creation of technical artifacts such as security compliance documentation and operational foundations. * Analyze business and technical requirements to produce comprehensive architecture, low‑level designs (LLDs), and an architectural blueprint for digital transformation. * Implement best practices and configuration guidelines to guarantee instance health, workflow, and Sprinklr best‑practice adherence. * Enforce UAT and sandbox protocol compliance to maintain system health throughout the configuration lifecycle. * Support project delivery and handover, collaborating with consultants to transition to customer success teams and provide oversight during the design phase. * Share thought leadership,
industry use cases, and lessons learned to continuously improve customer experience. * Stay informed about Managed Services initiatives on assigned accounts, ensuring alignment and continuity across engagements. Qualifications * 8+ years of experience in enterprise architecture and consulting, focusing on complex CCaaS/digital transformation. * Hands‑on experience with Sprinklr platform implementations and integrations. * Experience in telco/call center network/infrastructure, SaaS/Cloud enterprise architecture, and Fortune 500 environments. * Proficient in telephony, network, database, core data design, security, and integrations. * Skilled with REST/SOAP APIs, webhooks, and platform authentication methods (SAML, SSO, OAuth). * Knowledge of relational databases and MongoDB. * Able to work with functional business leaders to develop outcome‑focused roadmaps and requirements. * Proactive, quic
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