Client Service Manager
Pubblicato il 15-10-2026 - aufinity Group in Italia
Are you ready to scale a market leader?
As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.
Stakeholder management: Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolio
Project management: Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rollout
Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project tracking
Training leadership: Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managers
Product alignment: Translate direct customer feedback into actionable project requirements for our internal product and engineering teams
Project expertise:
Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementations
Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situations
Hard skills: Workflow management: Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressure
Languages & mobility: Native or bilingual Italian language skills combined with business-fluent English and a strong willingness to travel
Development: Extensive training budgets and tailored career advancement opportunities to constantly improve your skills
Open and transparent corporate environment that actively encourages flat hierarchies and the realization of your own ideas
Flexibility: Modern working models with the possibility to work from home and balance your professional life
Vibrant community fostered by regul