15 ott - Bergamo
Claypaky
###
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Position Overview
###
Key Responsibilities
Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.
Provide remote after-sales technical assistance and collaborate with international
Service Partners
.
Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts
.
Collaborate with the
Quality Department to report and analyze product non-conformities
, supporting continuous improvement initiatives.
Draft and update product manuals
(user, configuration, installation).
Keep customers informed about new documentation
,
firmware/software releases
, bug fixes, and technical solutions.
Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis
.
Provide information for
8D reports
,
particularly for phase D2.
Coordinate activities with the
Repair & Maintenance section and Service Partners for effective issue resolution.###
Requirements
Degree or Diploma in a technical field.
Minimum 5 years of experience in technical assistance on complex products.
Strong problem-solving skills and proficiency in
IT systems
.
English proficiency: at least B2 level
.
Excellent communication skills
, adaptability, and ability to work in a team-oriented environment
.
Stress tolerance and creativity in finding solutions.
Nice to have
Basic knowledge of
DMX control systems and technical drawing software
.We are looking for a
Technical After Sales Support to deliver high-quality technical assistance
, ensure customer satisfaction
, and support continuous improvement of our products and services. xysqume The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
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