15 ott - Italia
Belmond
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino.
Nestled in the picturesque Portofino hills, Villa Beatrice offers a blend of sophistication and rich history, bathed in the warm Ligurian light. As part of our legendary story, you will experience Ligurian living at its finest, surrounded by nautical spirit and breathtaking views.
We are looking for the next season 2027 a Maitre to join our Villa Beatrice team.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
He/She will reports a Villa Manager.
Main Duties & Responsabilities
Anticipate guests' needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards;
Anticipate guests needs and handle guest complaints;
Cooperate with the Villa Manager for staff development;
Manage staff in everyday operations according to our standard and procedures;
Maintain a professional relationship with guests and colleagues.
Requirements
Effective communication, emotional intelligence and adaptability;
Collaboration: be a role model for teamwork, and proactively go out of your way to help others;
Global perspective: treat one another with respect and inclusiveness regardless of position, level or background
Other requirements:
Minimum 3 years' experience in the same role in the luxury hotel industry;
Fluent in English and Italian; a third language is desirable;
Experience preferably at an international level in a fine dining restaurant required
Exceptional customer service skills;
Professional knowledge of Italian cuisine and Italian & International wines HACCP certification;
Benefits
We offe
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