15 ott - Milano
Manning Global
Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Program Head/Delivery Head on behalf of one of their blue-chip international clients to join their organization in Italy.
Job Title
Program Head/Delivery Head
Employment
Tempo pieno
Start Date
November/2026
Country
Milano - On site - Italy
Salary range
90 000.00 EUR - 120 000.00 EUR per year, dependent upon experience
Contact
Bojan Ulemek on: 49 (0) 89 23 88 98 671
Key Responsibilities
- Provide single-point executive accountability for the end-to-end Digital Channel Transformation and joint Digital Factory engagement.
- Lead transition, application development, application management, modernization and stabilization across all value streams.
- Own the integrated transformation roadmap covering web, mobile, omnichannel, common-code adoption and AI-enabled engineering.
- Serve as the senior client interface for customer executives, business sponsors, product owners and technology leaders.
- Establish the joint Digital Factory operating model with clear ownership across product teams, squads, chapters and partners.
- Govern program scope, milestones, releases, critical dependencies, quality gates, risks and corrective actions.
- Lead knowledge transition, resource mobilization,
service continuity and steady-state readiness.
- Coordinate customer teams, client delivery units, shared services, platform partners and external vendors.
- Ensure predictable delivery, production stability, engineering quality, SLA/KPI performance and continuous improvement.
- Govern architecture alignment, DevSecOps, automation, security, compliance and responsible adoption of AI-enabled delivery.
- Own workforce planning, capability development and the effective onsite, nearshore and offshore delivery mix.
- Manage engagement commercials, financial performance, productivity commitments, scope changes and contractual obligations.
- Lead executive governance, reporting, escalation management and stakeholder communication.
Experience/Qualifications
- 15 years in IT services delivery, with at least 5 at Program/Delivery Head level on telecom digital transformation engagements
- Executive accountability for transition, app development, AMS and modernization across multiple value streams
- Track record with Agile/product operating models (squads, chapters, digital factory)
- Managed onsite/nearshore/offshore delivery mixes and multi-vendor ecosystems
- Commercial ownership: P&L;, engagement financials, scope changes, contractual commitments
- C-level stakeholder management and executive governance
- Exposure to AI-enabled engineering and DevSecOps adoption is a plus
- Fluent English and Italian
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