15 ott - Milano
Altro
We are looking for a dynamic, experienced and high-end Guest Experience Executiveto deliver highly personalized serviceto VIP guests. This role focuses on anticipating needs, crafting a bespoke, luxury and flawless experience.
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
Key Responsibilities
Serve as the dedicated, polished point of contact for elite guests.
Partner with Culinary, and Front Office teams to execute specific guest preferences and dietary needs flawlessly.
Handle guest complaints promptly and empathetically, finding effective solutions to maintain high satisfaction scores.
Work closely with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requests seamlessly.
Requirements
2+ years infive-star luxury hospitalityor elite concierge environments.
Available to work dynamic shifts, including weekends and holidays.
Excellent communication, strong problem-solving abilities, and proficiency in hospitality software.
Professional presentation, positive attitude, and the ability to multitask. xkiyazw
Willingness to work flexible shifts, including weekends, nights, and holidays.
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