15 ott - Monza
Siemens
Overview As a Customer Success Adoption Analyst in Siemens Grid Software, you drive the effective adoption of SaaS solutions for power distribution and grid management. You work closely with customers, CSMs, and project teams to redesign processes, enable change, and embed digital solutions into daily operations. You design adoption and communication plans, measure outcomes, and provide post-deployment support to maximize value.
This role combines analytics, process optimization, and stakeholder engagement to deliver tangible business impact.
Retribuzione / Benefits Hybrid working model
Wellbeing ecosystem
Parenthood support
Health reimbursement programs
Psychological support services
Continuous learning opportunities
Responsabilità Analyze current and design future-state workflows aligned with objectives
Conduct gap analyses and support process documentation and transition plans
Develop and execute change management strategies to boost adoption
Tailor stakeholder engagement and communications across audiences
Create and manage customer communication plans throughout transformation
Identify learning needs and coordinate role-based training and enablement materials
Measure training effectiveness and iterate learning experiences
Provide Hypercare support post-deployment as trusted advisor
Monitor adoption trends, risks, and propose improvements to processes and portfolio
Collaborate with CSMs and account teams to maximize solution utilization and ROI
Requisiti fondamentali Bachelor's degree in Engineering, Computer Science, Business Administration, or related field
≥3 years experience in Business Analysis, Customer Success, Adoption, or Change Management, preferably in energy sector and SaaS deployments
Strong understanding of distribution grid operations and IT/OT landscapes
Ability to translate complex technical and process information into practical customer solutions
Excellent communication, facilitation, and stakeholder management skills
Professional proficiency in English
Effective communication
Stakeholder management
Facilitation and training
SaaS deployment experience
Understanding of IT/OT landscapes and grid operations
Change management methodologies (Prosci, Kotter)
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