Customer Engineering
Pubblicato il 15-10-2026 - Lufthansa Technik in Somma Lombardo
Are you a problem-solving, customer-focused individual with a passion for aviation? Join our team at Lufthansa Technik Milan as a Customer Engineering professional! This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high.
Tasks
- Addressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering
- Fostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations
- Releasing supplements and providing aircraft documentation
- Processing technical, cross-technology customer requirements
- Regularly gathering and analysing customer feedback
- Preparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers, overseeing their implementation
- Evaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs, providing insights and feedback
- Advising customer service and sales on questions regarding customer engineering, technical product, and production aspects
- Performing special tasks and collaborating on projects
Requirements
- Degree in a relevant field is required
- Proficiency in English and Italian is required
- Good knowledge in Microsoft Office, SAP is required
- Previous customer service experience, particularly in the aviation industry, is desirable
- Assumption of responsibility for own role
- Responsiveness, dynamism, flexibility in caring out assigned tasks
- Attention to quality of work and reliability
- Ability to prioritize activity assigned
- Cooperation skills
- Effective communication at every organizational level
- Service / Customer Orientation
- Building relationship based on trust with internal and external customers
- Problem solving of internal and external customers issues
- Must possess a legal work permit in Italy