Customer Care Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fsvcq

Role Description The Customer Care Intern will join the Customer Care Department at HQ level, supporting the team in the day-to-day management of customer orders and B2B customer service activities. This role offers the opportunity to gain hands-on experience in customer care operations, working closely with Sales, Logistics, and other business functions. The intern will develop a solid understanding of order management processes, customer relationship management, and post-sales support within a dynamic international environment.

Key Responsibilities

- Support the entry, verification, and monitoring of customer orders through the SAP system.
- Assist in managing incoming calls and switchboard activities, providing first-level support and routing requests to the appropriate contacts.
- Provide support to B2B customers regarding product availability, order status, deliveries, and commercial documentation.
- Collaborate with the Sales team in daily operational activities, facilitating coordination between customers, the commercial network, and internal functions.
- Monitor shipments and delivery status, liaising with the Logistics team to help resolve any issues.
- Support after-sales activities, including returns management, missing products, customer complaints, and credit note requests.
- Assist customers with the retrieval and transmission of commercial and administrative documentation.




- Contribute to the creation, verification, and maintenance of customer master data within company systems.
- Support reporting activities and the monitoring of Customer Care performance indicators.

Requirements

- High school diploma, preferably in Business Administration, Economics, or a related field; a Bachelor's degree is considered a plus.
- Good knowledge of Microsoft Office applications, particularly Excel.
- Customer-oriented mindset with strong communication and interpersonal skills.
- Strong organizational skills, attention to detail, and a proactive attitude.
- Ability to work effectively in a dynamic environment and collaborate with different business functions.
- Willingness to learn processes, tools, and operational practices related to Customer Care activities.
- Previous experience in customer-facing roles (e.g., retail, hospitality, restaurants, or services) will be considered a plus.
- Knowledge of SAP or other ERP systems is considered an advantage.
- Fluency in Italian and a good command of English.

- What We OfferInternship allowance: €1,000 gross
- Smart-working policy
- Meal vouchers worth €9 for each working day
- On-the-job training and continuous support from experienced Customer Care professionals
- International, engaging and fast-paced environment

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fsvcq