15 ott - Italia
BoF Careers
Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.
Job Purpose
As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Brand.
You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.
Responsabilities
Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request,
providing them with an excellence service in accordance to the "client journey ceremony";
Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients;
Host and conduct appointments either in presence or leveraging technology to do virtual appointments;
Embrace and promote the Omni Channel mindset;
Build and maintain an ample knowledge of the world of luxury fashion by being constantly infor
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