Customer Communication Specialist
Pubblicato il 15-10-2026 - Fineco Bank in Italia
Company Description
Fineco Bank is a leading European bank with a 20 years history and a fully digital DNA with a branchless approach since the start. Fineco is one of the banks with the widest products range available. We have developed a truly one-stop-solution which includes trading, investment and payment services. We have developed a 100% proprietary platform for trading and investment which covers all customer needs from trading listed and OTC product to investment product such as mutual funds and ETF. In addition to this we also offer banking and payment solution for domestic and international demand.
Position
To support Fineco's international development and the launch of its activities in Germany, we are looking for a German-native Customer Communication Specialist. The role will be part of the Customer Communication & Marketing Projects team, based in Milan, and will contribute to building, managing and evolving Fineco's customer and prospect communication for the German market across all digital touchpoints.
This is not a translation role.
The person will be responsible for adapting Fineco's messaging, tone of voice and communication flows to the German market, ensuring that every message is clear, consistent, locally relevant and aligned with Fineco's brand identity.
The role will work closely with Product, Visual Design, ICT, Compliance and International Projects, playing a key role in shaping how Fineco communicates with German customers and prospects.
What You'll Do
Creating, managing and evolving marketing and customer communication content for the German market, including website content, emails, banners, notifications and other digital assets.
Adapting global and Italian communication assets into locally relevant German messages, ensuring linguistic accuracy, cultural relevance and commercial effectiveness.
Defining the structure and editorial logic of key communication touchpoints, including web pages, mobile experiences, emails and customer journ