Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fui7n

Your Role

As Customer Success Manager of MultiAir Italia you will have to provide the highest level of support and expertise to customers, dealers and business partners, understanding their needs and building effective relationships. You will also contribute to provide a delightful customer experience and will focus on building customer loyalty and developing close, long-term client relationships.

As customer success manager you will bridge the gap between sales and customer support. They enhance product value, reduce churn, and oversee the support process from a high-level perspective.

You are a member of the MultiAir Italia company's management team and report to the General Manager, with very close interaction with all the internal departments and with the divisional team.

Your day-to-day

Customer Support

The customer success strategy is proactive and aims to prevent customer issues. CSMs look out for their customers’ businesses, suggesting new and innovative ways to keep them succeeding with your products. As CSM your responsibilities are:





• Update and maintenance of customer data (sales conditions, contacts...)
• Customer segmentation and check of sales conditions
• Collection of documents (CoC, other commercial documents,)
• Maintain and give access for business tools
• Check receipt of marketing communications (promos, courses, price lists, events, ....)
• To be main contact with Customers and Distributors for requests, complaints - collaborating with other company functions for technical, logistical, marketing, administration
• Support NPS survey process (to reach redemption rate and action feedback)
• Check status and share fidelity program Original Partner
• Check and communicate target and bonuses (including commission calculation)
• Follow up leads & opportunities – SAM and BDM support
• Sending commercial offers for C and B customers (low and medium potential)
• Collaboration with PMM to identify possible critical issues and/or opportunities for

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fui7n