Hospitality Specialist
Pubblicato il 16-10-2026 - Loro Piana in Milano
Position
Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.
Position
Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.
Job Responsibilities
Welcome and be the first point of contact for our clients at the store entrance;
Support the Client Advisor Team by helping schedule their appointments and guest visits;
Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food & beverage;
Lead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners;
Maintain a high level of discretion when dealing with confidential or personal guest information;
Build genuine relationships with guests and provide personalized service based on their preferences and expectations;
Anticipate guest needs and proactively provide help, recommendations, and solutions;
Maintain accurate records of guest preferences and relevant information to support personalized service;
Assist with VIC arrivals, special celebrations, amenities, and bespoke arrangements;
Provide information about the city, local attractions, restaurants, transportation, and other services;
Identify opportunities to exceed guest expectations and create memorable moments;
Support guest satisfaction and clientele initiatives;
Ensure that all interactions reflect Loro Piana standards, values, and brand identity.
Profile
Passion for excellence in the magic of curating special experiences and memories for our guests;
Excellent interpersonal skills, empathy and communication skil