16 ott - Milano
Andersen Lab
Andersen is hiring a System Analyst with Italian for a project supporting and enhancing a large portfolio of web and mobile applications and ensuring reliable digital operations.
Our customer is an established automotive business operating in a European market and providing a range of distribution, commercial, and customer-focused services. It supports various aspects of vehicle sales and after-sales operations while working with a broad network of business partners. The organization continues to invest in digital transformation, cloud technologies, data-driven solutions, and cybersecurity to modernize its operations, improve customer experience, and increase overall business efficiency.
The project is focused on providing managed maintenance and application support services for a large portfolio of mobile and web applications. It covers software enhancements, technical support, continuous updates, CI/CD-based lifecycle management, and documentation while ensuring reliable operations, security, and alignment with established IT service management standards.
Responsibilities:
• Providing L3 support, clarifying requirements, business rules, and context for complex or ambiguous incidents, and participating in root cause analysis.
• Analyzing and specifying Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling, while contributing to threat assessments.
• Performing impact analysis across applications and integrations and supporting effort estimation together with development teams.
• Supporting UAT activities, including clarification of requirements and acceptance criteria.
• Creating and maintaining documentation in Confluence according to templates, including functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes.
• Contributing to runbooks and Knowledge Base articles for recurring issues and operational scenar
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