Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8g0g7y

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?
Mission: To manage properly all the activities related to Front Office Department

Main responsibilities:

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Check-in and check-out hotel guests in a timely and professional manner.

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Process all payments according to established procedures.

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Welcome guests in a friendly, prompt, and professional manner

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Register guests, issue room keys and provide information on hotel services and room location

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Up-sell rooms when possible, to maximize hotel revenue

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Accurately process all cash and credit card transactions in accordance with established procedures

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Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

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Respond appropriately to guest complaints

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Make appropriate service recovery gestures in order to ensure total guest satisfaction.

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Perform other duties as assigned.

What are we looking for?

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Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

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Must be fluent in English; other

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8g0g7y