16 ott - Milano
Jt International
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
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Own Retail Coach Associate
The Own Retail Coach Associate drives continuous improvement and execution excellence across Own Retail touchpoints, including Flagship Stores, shop-in-shop locations and Pop-Ups. Acting as a bridge between retail strategy and field execution, the role provides hands-on coaching and training, identifies capability gaps and turns them into concrete development actions to support a consistent, engaging and high-quality consumer experience and improve overall performance.
Position:
As the Own Retail Coach Associate, you will:
• Provide on-the-job coaching across Flagship Stores, shop-in-shop locations and Pop-Ups, strengthening staff capabilities and confidence.
• Design and deliver training programs covering product knowledge, consumer engagement, brand standards, execution guidelines and key behaviours expected across Own Retail activities.
• Lead and coordinate key onboarding initiatives, supporting consistent execution and adoption of new processes, tools, product narratives and activation standards.
• Lead rollout activities to support rapid integration, operational readiness and effective preparation of Own Retail processes.
• Conduct coaching sessions and field observations to reinforce capabilities, identify improvement opportunities and support consistent execution across retail touchpoints.
• Facilitate role-play exercises to strengthen consumer interaction skills and embed brand and engagement standards.
• Analyse data to identify execution gaps, translate them into targeted improvement actions and check ongoing impact.
• Gather field insights and best practices to drive continuous improv
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