16 ott - Montà
K WAY Information
BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®.
Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.
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K-Way
K-Way is a well-known brand for adventure seekers and outdoor enthusiasts.
Born in the heart of Paris in , the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.
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Who we are looking for
We are looking for a
Customer Service Manager – Italy Wholesale
to lead our Customer Service team and ensure an efficient, proactive and solution-oriented service for our Wholesale business.
Reporting to the
Italy Wholesale Commercial Director
,
the role combines team leadership with hands-on operational responsibility across order management, shipments, deliveries, customer requests and issue resolution.
Proven experience in
B2B Customer Service
, ideally within fashion, apparel, retail or consumer goods.
Previous experience leading or coordinating a team.
Solid knowledge of
Wholesale processes
, order management and delivery flows.
Strong cross-functional collaboration and stakeholder management skills.
Excellent organizational, analytical and problem-solving abilities.
Proactive, autonomous and results-oriented approach.
Good knowledge of
Excel
and ERP/business management systems.
AS400 experience is a plus.
Italian and English proficiency.
If you are an experienced Customer Service professional looking for a role combining
team leadership, operational ownership and continuous improvement
, we would love to hear from you.
Key responsabi
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