Technical Account Manager
Pubblicato il 16-10-2026 - Nexburg in Milano
Your mission
Take ownership of the
technical end-to-end project management
of assigned customers, from requirements gathering and technical solution design through to successful project delivery and acceptance.
Lead and coordinate cross-functional project teams consisting of software developers, testers, support and engineering specialists.
Work closely with internal project partners to develop
technical solution concepts
and define project roadmaps, taking technical, timeline and customer requirements into account.
Collaborate closely with engineering and support teams to
analyze technical incidents, coordinate troubleshooting activities and ensure successful service delivery
.
Build, maintain and continuously strengthen long-term relationships with customers and strategic partners.
Provide technical support to customers and contribute to continuous improvements of solutions, processes and services within the department.
Support the sales team in a
technical pre-sales role
and contribute to acquiring new customers and strategic partners.
Translate customer requirements into technical solutions and align them with internal stakeholders and customers.
Occasional business travel to customers and partners is required.
Your profile
Completed degree in a technical field combined with relevant professional experience in
technical project management
, ideally within the telecommunications industry.
Hands-on experience with Linux/Unix
and a strong technical understanding.
Professional background with a
telecom operator, telecom vendor or provider of telecom solutions
.
Good knowledge of modern telecommunications networks, network topologies,
IP networking and relevant protocols
.
Experience working with engineering teams on
troubleshooting, technical incident analysis and service delivery
.
Ability to analyze technical incidents, develop solution approaches and coordinate the activities required to resolve them.
Strong communication skills, effectively applied in day-to-day