16 ott - Roma
Rosewood Hotel Group
Guided by the culture "the calling", rosewood rome seeks a night manager to ensure smooth night operations of the front office and bell‐man team, delivering a seamless luxury guest experience.
Key responsibilities supervise and lead the night front office team, ensuring efficient overnight operations
train, coach and develop night staff
manage late arrivals, early departures and special guest requests after housekeeping and room service close
coordinate with concierge, housekeeping, food & beverage, spa and valet to guarantee a seamless guest experience
monitor reservations, financial reports and night‐audit procedures; oversee billing and credit limits
maintain accurate guest records in the property management system
track kpis and propose continuous‐improvement initiatives
ensure compliance with internal procedures, safety regulations and quality standards
work closely with security to guarantee guest and employee safety throughout the night
keep front office and back‐office areas clean, organized and secure
support sustainability initiatives and promote environmental best practices
participate in recruitment, selection and performance development of guest services associates
monitor punctuality, appearance and grooming standards of all associates
contribute to upselling goals in collaboration with revenue and sales teams
Qualifications qualifications3‐5 years supervisory experience in rooms operations, preferably in 5‐star luxury hotels
strong leadership, guest‐service mindset and organizational skills
fluent in english and italian (spoken and written)
bachelor's degree in hotel management or business (preferred)
salary range: €29,000 – €33,000 gross per year.
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