16 ott - Roma
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Miele
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We take pride in facilitating life-changing career moves, ensuring our candidates find the perfect fit within our extensive portfolio of industry-leading partners.
Job Overview We are currently looking for a motivated professional to join our team as an Italian Speaking Customer Service Agent For Miele position in Greece. This is an exceptional opportunity to represent a prestigious brand in the consumer electronics industry while enjoying the vibrant lifestyle of Athens among our community of those seeking rewarding Italian-speaking jobs.
Key Responsibilities Provide world-class support to Miele customers regarding high-end consumer electronics and home appliances
Assist clients with technical inquiries, troubleshooting, and guidance on the premium Miele product range
Manage communication via telephone, email, and chat,
maintaining the brand's high standards of quality
Process service requests and warranty inquiries accurately within the consumer electronics support portal
Build strong customer relationships by providing personalized solutions and product recommendations
Stay updated on the latest Miele technological advancements and product innovations to ensure expert-level assistance
Collaborate with internal departments to ensure seamless delivery of support services
Requirements Native or fluent Italian (spoken and written) is essential for this role
Professional proficiency in English to communicate within our international office environment
Valid EU passport or residency permit in Greece
Previous experience in customer service, ideally within the consumer electronics or luxury goods sector
A passion for high-tech appliances and a commitment to delivering premium customer experiences
Strong problem-solving skills an
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