Concierge Agent, Season 2027
Pubblicato il 16-10-2026 - Belmond in Firenze
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for the next season 2027, a Concierge Agent to join our Front of the House team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.
He/She will Report to the Head Concierge.
Provide comprehensive and insightful recommendations on local attractions, dining, shopping, cultural events, and hidden gems.
Skillfully make reservations and arrangements for restaurants, transportation (taxis, private cars, boats), excursions, spa treatments, and other bespoke services.
Maintain an extensive network of contacts with local businesses, vendors, and service providers to secure preferred access and exceptional experiences for guests.
Handle guest inquiries and requests with the utmost professionalism, discretion, and efficiency, no matter how unique or challenging.
Provide accurate and up-to-date information on hotel services, facilities, and local events.
Manage guest mail, messages, and packages with care and precision.
Maintain a detailed log of guest preferences and special requests to ensure a highly personalized service experience during current and future stays.
Collaborate closely with all hotel departments (Front Office, Housekeeping, F&B;) to ensure seamless communication and exceptional service delivery.
Requirements A minimum of 2 years of experience as a Concierge Agent in a luxury hotel or similar high-end hospitality environment;
Exceptional kn