16 ott - Napoli
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At a glance Job Category Retail - Store Sales
Years of Experience Beginners accepted
Contract Type Internship contract
Job Schedule Tempo pieno
Locations Store - Napoli
Posting Date 10/06/2026, 03:24 PM
About the entity Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.
Details of the job GENERAL ROLE
The Welcomist Intern will deliver and ensure the best customer experience to our clients He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSIBILITIES
Welcome clients with a warm and hospitable greeting;
Build strong relationships with clients in order to discover their needs and wishes;
Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
Manage customer queues through a dedicated app on Hermès devices;
Support the Sales Associates Team by helping schedule their appointments and customer visits;
Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
PROFILE
Bachelor's degree preferably with a linguistic or fashion/luxury focus;
Fluency in Italian and English. A third language will be considered an advantage;
Proficient with Excel / IT tools;
Willing to work with expected full-time working hours;
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation;
Team player mentality to build meaningful relationships and ability to work autonomously;
Availability, flexibility and dynamism to function in a high-pac
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