Receptionist
Pubblicato il 16-10-2026 - Hines in Milano
Overview
Who Are We
aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. It's a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities
Role Profile
Based in our first Milan accommodations, the Receptionist is a key role for the success of our residences. You'll be part brand new aparto Student Housing team. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.
You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests.
This goes way beyond old school reception duties: you and your team members are the aparto's super-skilled hosts and responsible for the entire aparto guest experience.
General reception and administration duties (check-in check-out of the students and guests, helping invoicing process supporting Finance team, follow housekeeping activities, collect and manage guests data) working on shifts covering 24/h front desk service
Parcels and post managements (delivery and pick-up)
Follow-up quality scores on the main OTAs and receive handle the first complaints reports
Support students and Universities to handle administrative requests linked to the on-boarding process of the students (Medical Health Care subscription, mandatory documentations such as Fiscal Code and ASL subscription, etc.)
Helping students to maintain the wellbeing of the community
Make sure Health & Safety requirements are me