Hotel Concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8g4pey

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Join Starhotels and become part of the Front Office Team as Concierge at our Hotel d'Inghilterra in the heart of Rome .
As a first point of contact for our Guests throughout their stay, you will master an outstanding service during all stages of their stay.
Your responsibilities include:
Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
Exhibiting your impeccable knowledge of the local scene, becoming the source for hidden gems and must-see spots.
Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
Tailoring personalized recommendations, directions and reservations, transforming trips into unforgettable experiences.
Efficiently managing guest messages and requests.
Staying updated about hotel services,



guest needs, and special events.
Elevate the lobby and Front Desk into spaces of comfort and style, while ensuring standards and safety compliance.
Adhering to policies and procedures when working front of house equipment and property management systems.
Requisiti A unique personality and a true passion for hospitality.
Familiarity with Opera PMS for efficient operations.
2+ years' experience in 5-star hotels as a Concierge
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customer service.
Versatility in handling various work scenarios.
Enthusiasm when being assigned to both individual and team-oriented tasks.
Mastery of the local area, enhancing guest experiences.
Embrace global diversity by speaking:
Italian – fluently
English – fluently
Additional languages are a plus.
Unlock a world of benefits including:
Stylish

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8g4pey