Customer Experience Specialist-Remote
Pubblicato il 16-10-2026 - Kim Luxe Travel in Italia
Milan, Metropolitan City of Milan, Italy About the job Travel Customer Representative
We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.
Assist clients via email, phone, and messaging platforms with general travel questions and guidance
Help confirm reservations, review itineraries, and support minor changes or requests
Provide clear information about destinations, documentation, and travel policies
Escalate complex issues to the appropriate team while maintaining a positive client experience
Customer service experience preferred (any industry welcome)
Organized and dependable with good attention to detail
Comfortable using online tools, apps, and communication platforms
Interest in travel and creating positive client experiences
Remote position with flexible schedule
Step-by-step training and ongoing guidance
Opportunities to grow within the travel industry
Access to travel perks and industry rates