Welcomist Temporary
Pubblicato il 16-10-2026 - Join in Roma
Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.
Details of the job
General role
The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.
Main responsibilities
Welcome clients with a warm and hospitable greeting;
Build strong relationships with clients in order to discover their needs and wishes;
Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
Manage customer queues through a dedicated app on Hermès devices;
Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
Support the Sales Associates Team by helping schedule their appointments and customer visits;
Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;
Oversee and update the store calendar of events and appointments;
Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.
Profile
Bachelor's degree preferably with a linguistic or fashion/luxury focus;
Fluency in Italian and English. A third language will be considered an advantage;
Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
Proficient with Excel / IT tools;
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communica