CUSTOMER CARE ASSISTANT
Pubblicato il 16-10-2026 - Leidos in Italia
Leidos is accepting applications for a PART TIME TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. Qualified applicants will be contacted and added to a pipeline for future vacancies.
WORK SCHEDULE: This is a 20-hour per week tempo parziale position: Monday-Friday 10 AM – 2 PM.
What You'll Do: Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Compliance & Confidentiality: Comply with all HIPAA regulations,
maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Bachelor's degree in a related field OR; Associate's degree in a related field PLUS 4 years of specialized experience OR; Major certification in a related field PLUS 4 years of specialized experience OR; High school diploma PLUS 8 years of specialized experience.
Citizenship SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.Contractor supporting the DoD) Must have a Missione Visa and Soggiorno permit Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1) 3+ years of customer service experience
Essential Skills: Fluent in English with strong written and oral communication
Proficient in Microsoft Of