16 ott - Bologna
Alstom
Req ID:523560
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Purpose of the Job
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers. The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna beeing the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.
Position in the Organization
The position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team
Network & Links
Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.
External relationships with Customer infrastructure operators and maintenance technicians.
Responsibilities and Accountabilities
The person will be responsible for:
• system performance monitoring;
• execution and supervision of HW and SW system upgrade;
• technical expertise with product engineering in case of unknow bug or unknown behaviour;
• providing Customer feedback in order to improve products and meet Customer's needs;
• providing training to Customer maintenance staff;
• definition and implementation of Maintenance and technical assistance plans;
• coordination and support to maintenance technicians on field;
• providing support to Service organization in the definition of maintenance strategy in t
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