Front Office Supervisor
Pubblicato il 16-10-2026 - Minor Hotels Europe And Americas in Italia
Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.
Located in Piazza della Repubblica, the hotel is one of Rome's leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.
Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.
Key Responsibilities:
Supervise and lead the daily operation of the Front Office
Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
Act as the main operational reference point for the department on a day-to-day basis
Maintain excellent service standards and a strong guest-focused culture across all shifts
Handle guest enquiries,
complaints and service recovery with professionalism and confidence
Support, coach and develop the Front Office team to ensure consistency and performance
Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
Oversee shift organisation, team presence, and operational follow-up
Ensure compliance with procedures, standards, reporting and system accuracy
Step into a broader departmental leadership role whenever required by the operation
What We Are Looking For
Previous experience in a supervisory or managerial Front Office role within a luxury hotel
Strong operational knowledge of Front Office procedures and guest service standards
Confidence in leading a team and managing the department on a daily basis
A hands-on approach, strong organisational skills and excellent attention to detail
Ability to remain calm and effective in a fast-paced luxury environment
Excellent c