pItalian Customer Support Agent | Courier Delivery Services /p /brh3About Mercier Consultancy Group /h3 /brpMercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders. /p /brh3Job Overview /h3 /brpWe are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network. /p /brh3Key Responsibilities /h3 /brul /brliAct as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries /li /brliMonitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics Supply Chain sector /li /brliCoordinate with international courier teams to resolve complex shipping, customs, or dispatch issues /li /brliProvide professional, empathetic, and solution-oriented communication via phone, email, and live chat /li /brliMaintain accurate logs of client interactions and shipment data within internal management systems /li /brliContribute to the continuous improvement of logistics processes by identifying recurring customer pain points /li /brliEnsure all service level agreements (SLAs) are met, providing world-class support for the Italian market /li /br /ul /brh3Requirements /h3 /brul /brliNative or fluent Italian (spoken and written)

is mandatory for this role /li /brliProficiency in English to effectively collaborate within our international team /li /brliValid EU passport or a legal permit to work in the EU (mandatory) /li /brliPrevious experience in customer service or logistics and supply chain environments is highly valued /li /brliStrong problem-solving skills and the ability to work in a dynamic, high-volume environment /li /brliA customer-centric mindset with a dedication to delivering excellence in every interaction /li /br /ul /brh3Benefits /h3 /brpWhat We Offer /p /brul /brliCompetitive Monthly Salary with 13th and 14th salary bonuses per year /li /brliFully Paid Relocation Package (including flight, transfer, and initial hotel accommodation) /li /brliMonthly Performance Premio for high achievers /li /brliFully Paid Initial and Ongoing Training in Logistics Supply Chain operations /li /brliPrivate Health Insurance coverage /li /brliRelocation support from our team to ensure a smooth transition to your new life in Greece /li /brliAnd Much More.. /li /br /ul /brh3Life in Greece /h3 /brpChoosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals. /p /brpRelocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent. /p #J-18808-Ljbffr

Italian Customer Support Agent | Courier Services - Work In Athens, Greece

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