16 ott - Roma
BCIC Swiss
BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site IT Support Specialist in Italy
The ideal candidate will provide 1st and 2nd line technical support and ensure smooth IT operations for end users.
Key Responsibilities
- Provide first- and second-level support for end-user technical issues
- Troubleshoot hardware, software, and network-related problems
- Collaborate with third-party vendors to resolve complex AV and IT issues when required
- Ensure timely communication regarding issue status and resolution
- Maintain accurate and up-to-date ticket documentation for all incidents
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber
- Provide basic macOS support for Apple users
- Install, upgrade, support, and troubleshoot printers and computer hardware
- Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices
- Use diagnostic tools to resolve network connectivity and workstation hardware/software issues
Required Skills
- Strong troubleshooting and problem-solving abilities
- Hands-on experience providing 1st & 2nd line IT support
- Good understanding of Windows environments and basic macOS support
- Ability to work independently in an on-site environment
Requirements
- Valid work permit for Italy (mandatory)
- Several years of experience in a similar IT Support role
- Strong communication and documentation skills
- Fluent Local Language
Benefits
- Flexible working schedule
- Opportunity to work with an international company
- Professional and collaborative work environment
- Exposure to enterprise-level IT infrastructure
How to Apply
If your profile matches the above requirements, please apply via Indeed by sending your English CV
Mention the position title in the subject line
Apply now and join BCIC Swiss!
Job Type: Full-time
Pay: Up to €120.00 per day
Work Location: In person
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