Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gahr1

Job Description

MSX is looking for a Customer Service Specialist I to join our team.

The successful candidate will be responsible for delivering an excellent customer experience through telephone and email support, ensuring customer needs are addressed efficiently and professionally.

Key Responsibilities

- Handle inbound and outbound customer contacts via phone and email.
- Resolve customer questions, concerns and complaints.
- Provide guidance on processes and product-related information.
- Support sales-related enquiries and direct requests to the appropriate teams.
- Perform customer research activities when required.
- Conduct mystery calls to monitor service quality.
- Communicate customer needs and outcomes to internal stakeholders.
- Maintain accurate records of customer interactions.
- Ensure compliance with KPIs and SLAs.
- Support continuous improvement of customer service processes.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gahr1