14 ott - Milano
Medtronic
Medtronic seeks a Customer Care Process Support Specialist in Milano to manage customer inquiries, complaints, and escalations while supporting process improvements and digital tool adoption. The role combines day-to-day operational support with structured contribution to customer enablement and problem-solving within an assigned scope.
Responsibilities
Manage customer and stakeholder requests across phone, email, and shared platforms with accurate documentation
Support intake, monitoring, and follow-up of complaints, incidents, and escalations according to procedures
Identify recurring issues and process gaps through analysis of operational data and customer feedback
Contribute to root cause analysis and support implementation of corrective or preventive actions
Support customer and team adoption of digital,
automation, and AI-assisted solutions with practical guidance
Requirements
Relevant Customer Care or service operations experience with customer-facing workflow knowledge
Ability to manage non-standard inquiries, incidents, complaints, and escalations professionally
Strong attention to detail in documentation, follow-up, and data accuracy
Ability to create and update process notes, work instructions, and knowledge content
Customer-focused communication style with empathy and clarity
Analytical mindset and ability to interpret operational data and feedback
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