Dynamics 365 PM & BA — Contact Center Transformation

16 ott - Milano
Tmc

TMC is seeking a Project Manager / Business Analyst to support Dynamics 365 projects focused on Contact Center and CRM processes. You will gather requirements, map business processes and coordinate activities with business and IT teams to ensure successful adoption of capabilities across channels.

The role requires strong analytical and communication skills, experience with CRM projects, and a willingness to travel.

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