Digital operations manager
Pubblicato il 16-10-2026 - Autouncle in Milano
PDigital Operations Manager (Junior, Italy) Milan, Italy | Full-time | Hybrid (3 days a week in the office) /p h3About AutoUncle /h3 pBuying a used car is one of the biggest purchases most people make, and one of the hardest to get right. Is the price fair? What will it really cost? AutoUncle was founded to answer those questions. Today, car buyers across Europe use our websites and apps to compare almost every used car for sale and see whether the price is right, for free. /p pThe car dealerships that sell to those buyers are our customers. Over 700 of them use AutoUncle to sell more cars. We send them buyers who are ready to act, and we put tools on their websites that turn visitors into leads. /p pNow we’re going a step further. CoDriver, our newest product, is an AI assistant that answers every lead a dealer gets, on every channel, day or night, and keeps the conversation going until the buyer is ready. We're no longer just sending buyers to dealers; we're helping them close the sale. /p h3Why we're hiring /h3 pAutoUncle is growing fast. More dealers are signing up, and more of them are choosing CoDriver, which connects directly to their CRM, lead providers and website. Every new customer means a new setup to get right and keep running. /p h3The Digital Operations Team /h3 pThat's where our Digital Operations Team comes in. Sales wins the customer; Digital Operations makes our products work for them. The team gets new dealers live, keeps their integrations healthy and fixes issues quickly when something breaks. A dealer only sees value once leads are flowing, so this team has a direct hand in whether customers stay and grow with us. /p pThe team works across Denmark, Germany and Italy, and we're now adding someone in Milan to support our growth in Italy.
/p h3Your mission /h3 pGet Italian customers live on our products and keep them running well. A dealer's first weeks with us decide whether they get real value. Your job is to make sure they do.br/Day to day you’ll: /p ul liTake new Italian customers live. Joining customer meetings alongside Sales and answering technical questions. You'll work in Italian with dealers, web agencies and software vendors on setup, CRM connections and lead-provider requirements. /li liSupport existing customers when something needs fixing or changing, so their integrations keep delivering leads /li liTroubleshoot tracking, CRM, lead delivery and inventory feed issues, and elevate when needed /li liExplain technical topics to customers in plain language /li liRun several onboardings at once, with clear notes, owners and deadlines /li liSpot problems that keep coming back and fix them for good by improving our checklists, docs, AI tools and workflows /li /ul h3What you bring /h3 ul liNative or near-native Italian, and working English (our company language) /li liSome experience in customer support, customer success, onboarding, implementation or similar. Early-career candidates are welcome /li liConfidence picking up the phone to solve a problem /li liA basic understanding of websites, data or integrations, and an interest in technical problems /li liA structured way of working:
you follow up and don't drop details /li liHands-on experience with AI tools like ChatGPT or Claude /li liSpanish or German is a plus, not a requirement /li liExperience with Hubspot, HTML/CSS, Google Tag Manager and Google Analytics a plus, not a requirement /li /ul h3What we offer /h3 ul li€30,000–36,000 gross annual salary (final amount depending on experience) /li liExtended social benefits; including 30 holiday days + local holidays, extended parental leave, etc. See more in our Employee Handbook! /li liProper training on our products (Traffic Performance, Website Booster and CoDriver), how dealerships work, CRM and lead-provider connections, HubSpot, GA4 and Google Tag Manager /li liYour first three months alongside experienced teammates, taking on your own customers step by step /li liImpact you can see: when a dealer goes live and the leads start coming in, you made that happen /li liRoom to grow: a growth review every six months and support from your manager to plan your next step /li /ul h3How we work /h3 pWe're AI-native, and you'll help shape how we use AI in customer operations. /p pAutoUncle moves fast, and priorities can change from week to week. If you haven't worked somewhere like this before, that's fine. If the idea sounds exciting rather than stressful, you'll fit right in. /p pWe hire for four traits we call "the Ticket": being ambitious, humble and coachable, with a bias for action. We also live by the Five Cs: Clear, Courage, Curiosity, Commitment and Compassion. Our Employee Handbook gives a good feel for how we work. /p h3The process /h3 ol liIntro call with our Talent Acquisition team /li liInterview with the hiring manager, part in English, part in Italian /li liA short personality test (online, in your own time), followed by a case interview where you'll also meet the team /li liReference checks /li /ol #J-18808-Ljbffr