Training Manager
Pubblicato il 14-10-2026 - Prada in Milano
pMarchesi**** marks the Prada Group's entry into the world of Food Beverage, enriching the Milanese tradition with the renownedMarchesipatisseries.
These icons of history and culture are joined by Bar Luce and Ristorante Torre, exclusive spaces that blend art and gastronomy within the Fondazione Prada.
/ppIn our world, history and tradition intertwine with creativity and innovation, thanks to the talent and passion of our team, who contribute to creating a service of excellence and products of the highest quality.
These essential elements ensure every experience is unique and unforgettable for our customers /pbJOB PURPOSE /bpThe Training Manager is responsible for defining and implementing the Training Customer Experience strategy for Marchesi ****, across Italy and international markets.
/ppThe role combines strategic vision with operational execution, with the objective of developing excellence across Client Service, Product Knowledge and People, while shaping a distinctive and consistent Customer Journey that reflects Prada Group values and is tailored to the specificities of the luxury FB environment.
/ppThe Training Manager acts as a key partner to Retail and Store Management, supporting the development of teams, service culture and product expertise, and ensuring the effective transfer of knowledge and brand standards across markets.
/pbRESPONSIBILITIES /bpLearning Development /pulliDefine and implement the Retail Training roadmap for all store roles, in alignment with business priorities and retail strategy.
/liliDesign and deliver induction, technical, product and behavioral training programs, fostering a high-performance and service-oriented culture.
/liliDevelop and oversee blended learning approaches, including classroom training, on-the-job learning, digital learning and Train the Trainer programs.
/liliIdentify learning needs through business analysis, performance feedback and collaboration with Retail and Store Management.
/liliMonitor training effectiveness through feedback, KPIs and performance indicators, continuously improving learning initiatives.
/li /ulpClient Experience Service Culture /pulliDefine and continuously enhance the Marchesi **** Customer Journey, identifying key touchpoints, service rituals and expected behaviors.
/liliTranslate and adapt Prada Group service standards and values to the specific context of Marchesi **** and the luxury FB environment.
/liliDevelop service guidelines, tools and learning experiences that enable teams to deliver a consistent and distinctive client experience.
/liliCoach and support store teams in embedding a strong client-centric culture and delivering service aligned with brand values and client expectations.
/liliPartner with Retail and Store Management to identify opportunities for continuous improvement in the customer experience.
/li /ulpProduct Knowledge Storytelling /pulliLead the development of product knowledge and storytelling programs across all relevant FB categories.
/liliBuild training content that strengthens teams' understanding of product quality, craftsmanship, heritage and brand identity.
/liliEquip teams with the knowledge and storytelling skills required to create meaningful product engagement with clients.
/liliEnsure training programs are aligned with seasonal launches, new products, innovation and commercial priorities.
/liliCollaborate with relevant internal functions and product experts to ensure accuracy, consistency and relevance of training content.
/li /ulpInternational Support Retail Expansion /pulliSupport the implementation of training programs across international stores, ensuring consistency with global standards while considering local market specificities.
/liliProvide dedicated training support for new store openings, strategic projects and key business initiatives, including on-site presence where required.
/liliFacilitate knowledge transfer and support the development of local trainers through coaching, mentoring and Train the Trainer activities.
/liliEnsure effective implementation and adoption of training standards across different markets and retail environments.
/li /ulpStakeholder Management Continuous Improvement /pulliBuild strong partnerships with Retail, Store Management, HR and other relevant stakeholders to ensure alignment between business priorities and people development.
/liliAct as a point of reference for training, service culture and customer experience within Marchesi ****.
/liliStay up to date with luxury retail, hospitality and FB learning and service trends, identifying relevant opportunities for innovation.
/liliContinuously evolve training methodologies, tools and content to support business growth and organizational development.
/li /ulbKNOWLEDGE AND SKILLS /bp10+ years of experience in Retail Training, Learning Development and Customer Experience, preferably within luxury FB, high-end hospitality or premium retail.
/ppStrong knowledge of training methodologies, service excellence and customer journey.
/ppExcellent facilitation, communication, coaching and stakeholder management skills.
/ppStrong combination of strategic thinking and hands?on execution.
/ppPassion for luxury service, product storytelling and brand culture.
/ppFluent in Italian and English; additional languages are a plus.
/ppWillingness to travel nationally and internationally.
/ppJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.
The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.br/Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
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