Club General Manager

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ppPyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
Our platform includes Benchmark Resorts Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
/ppWith corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands?on approach focused on exceptional service, operational excellence, and long?term partnerships.
/ppAt Pyramid, our people are at the heart of everything we do.
We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
/ppOur commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
/ph3About Our Property /h3pWhat you will have an opportunity to do: /ppThe Naples Bay Club is seeking an accomplished, highly visible, hospitality-driven Club General Manager to lead its private membership club operations.
Reporting to the Managing Director of Naples Bay Resort Club, this executive will oversee the member experience, financial performance, team culture, and day-to-day operation of the Club.
/ppNaples Bay Club serves as a lifestyle and amenity anchor for Naples Bay Resort, supporting club members, resort guests, cottages, residences, and marina ownership through an integrated private-club experience.
Its amenities include an extensive pool complex, tennis, fitness and spa services, member dining, and recreational offerings.
/ppThis is an exceptional opportunity for a proven private-club executive who understands that a successful club is built through personal relationships, inspired service, engaged associates, thoughtful programming, and disciplined business leadership.
/ph3Position Overview /h3pThe Club General Manager will provide strategic and operational leadership across all aspects of Naples Bay Club.
The position is responsible for delivering a distinctive, contemporary club experience while supporting the broader vision and objectives of Naples Bay Resort Club.
The successful candidate will be a visible and approachable leader who builds trusted relationships with members, develops high-performing teams, and creates a culture of accountability, collaboration, and continuous improvement.
This leader will balance the traditions and expectations of private-club membership with the service standards, creativity, and operating discipline of luxury hospitality.
/ph3Key Responsibilities /h3h3Member Experience and Club Leadership /h3ulliServe as the visible executive leader of the Club,



developing meaningful relationships with members and maintaining an active presence throughout club operations.
/liliCreate a welcoming, personalized, and service-focused environment that anticipates member needs and strengthens member loyalty.
/liliSeek, evaluate, and act upon member feedback to continually improve the club experience.
/liliPartner with the Managing Director to establish the Club's strategic direction, annual priorities, service standards, and operating objectives.
/liliProtect the exclusivity and privacy of the member experience while supporting appropriate integration with the resort, residences, cottages, and marina.
/liliPromote a vibrant club community through relevant social, culinary, wellness, recreational, and lifestyle programming.
/li /ulh3Operational Oversight /h3ulliProvide executive oversight for membership operations, food and beverage, spa and wellness, fitness, pools and recreation, tennis and racquet programming, retail, and club facilities.
/liliEnsure consistently high standards of cleanliness, presentation, safety, service, and operational readiness throughout the Club.
/liliEstablish clear operating expectations and ensure effective coordination among Club departments.
/liliEvaluate current programs, amenities, and service delivery, identifying opportunities to elevate quality, relevance, and member participation.
/liliPartner with resort leadership to create a seamless experience across the Club and the broader property.
/liliSupport the successful planning and execution of club improvements, renovations, capital projects, and new programming.
/li /ulh3Financial and Business Performance /h3ulliAssume responsibility for the Club's financial performance, including annual budgeting, forecasting, revenue generation, expense management, labor productivity, and capital planning.
/liliReview financial and operating results regularly and implement appropriate actions to improve performance.
/liliDevelop strategies to grow and retain membership while strengthening the value proposition of the Club.
/liliPartner with membership, marketing, and resort leadership to effectively communicate the complete club lifestyle.
/liliIncrease participation and discretionary spending by creating relevant dining, wellness, recreational, and social experiences.
/liliEnsure that staffing levels, scheduling, purchasing, and operating practices align with member expectations and financial objectives.
/liliMaintain effective controls and ensure compliance with company policies, applicable laws, licensing requirements, and safety standards.
/li /ulh3Food, Beverage And Social Experience /h3ulliProvide strategic direction for the Club's dining and social experience, positioning food and beverage as a central part of member engagement.
/liliPartner with culinary and food and beverage leaders to ensure consistent quality, compelling programming, financial discipline, and excellent service.
/liliDevelop dining concepts, member events, and culinary experiences that encourage increased participation and strengthen community.
/liliMaintain a visible presence in dining venues and at club events,



actively engaging with members and gathering feedback.
/liliBalance operational efficiency with the personalized service expected in a luxury private-club environment.
/li /ulh3People-First Leadership /h3ulliRecruit, inspire, coach, and retain a talented leadership team and engaged associate population.
/liliEstablish clear expectations and hold leaders accountable for service, financial, operational, and cultural results.
/liliMaintain an open, respectful, and collaborative working environment in which associates feel heard, supported, and empowered.
/liliDevelop succession plans and provide meaningful coaching, training, and career-development opportunities.
/liliRecognize team contributions and celebrate associates who demonstrate the Club's service standards and organizational values.
/liliLead through change with transparency, empathy, consistency, and integrity.
/li /ulh3LEADERSHIP PROFILE /h3ulliA visible, accessible, and relationship-oriented club executive.
/liliA polished luxury-hospitality leader with a genuine passion for member service.
/liliA thoughtful operator who understands both the emotional and financial dimensions of the private-club experience.
/liliAn effective developer of people who coaches, recognizes, and holds teams accountable.
/liliA collaborative partner who can work effectively across club, resort, residential, marina, and corporate stakeholders.
/liliA commercially minded leader who can strengthen membership value, participation, and financial performance.
/liliA change leader who respects club culture while advancing the member experience.
/liliA clear and credible communicator who builds confidence with members, associates, and ownership.
/li /ulh3What are we looking for?
/h3h3Qualifications /h3ulliProgressive executive leadership experience in a luxury private club, lifestyle club, yacht club, high-end residential club, resort club, or comparable membership-driven hospitality environment.
/liliDemonstrated responsibility for complex club operations and multiple operating disciplines.
/liliStrong knowledge of private-club membership expectations, member relations, service delivery, and lifestyle programming.
/liliMeaningful leadership experience in food and beverage operations, budgeting, forecasting, labor management, and financial performance.
/liliProven ability to lead and develop department heads and cross-functional operating teams.
/liliExperience driving membership satisfaction, retention, engagement, and participation.
/li liStrong business judgment, financial acumen, communication skills, and executive presence.
/li liAbility to balance personalized member service with operational consistency and financial accountability.
/li liExperience leading through organizational change, repositioning, renovation, or service transformation is highly desirable.
/li liBachelor's degree in hospitality management, business administration, or a related field is preferred.
/li liCertified Club Manager designation or comparable professional certification is preferred.
/li /ulh3Compensation /h3p$160,000 /pp$200,000 /ppPyramid Global Hospitality is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/ppActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gbq41