Aero Alliance Customer Fulfillment And Experience Leader

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h3Job Description Summary /h3 pDo you want to drive world?class service excellence and transform how we deliver value to our customers in a global energy environment?
/p pGE Vernova is looking for an exceptional Aero Alliance Customer Fulfilment and Experience Leader to join our Gas Power team based in Avenza (Carrara).
/p h3Job Description /h3 h3GE Vernova - The Energy to Change the World /h3 pWith over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy.
We are electrifying the world while working to decarbonize it.
Our name reflects our mission.
"GE" carries a legacy of quality and ingenuity.
"Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower?carbon energy we are helping to deliver.
/p pFocused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy.
We help customers power economies and deliver electricity vital to health, safety, and quality of life.
/p h3Power /h3 pOur Power portfolio provides sustainable, more efficient energy solutions.
With expertise across Gas, Hydro, Nuclear, and Steam Power, we help customers deliver electricity to homes, industries, and communities worldwide.
/p h3Let's Talk About The Role /h3 pThe Aero Alliance Customer Fulfilment and Experience Leader will champion the customer journey, ensuring total satisfaction through superior quality, timely delivery, and cost?efficiency across the entire engine overhauling lifecycle.
/p pYou will act as the primary bridge between our shop floor operations and our customers, responding to customer needs, monitoring all the engines maintenance steps and ensuring that every touchpoint reflects our commitment to professionalism, transparency, and reliability.
By leading cross?functional efforts and implementing standardized service processes, you will ensure our Avenza Service Center delivers a predictable and exceptional experience, turning our customers into long?term partners.
/p h3How You Will Make a Difference /h3 ul liLeading the end?to?end customer experience, from initial engine induction through to final testing, ensuring a seamless and high?quality service journey.
/li liDriving cross?functional collaboration to optimize shop slot utilization and ensure all maintenance activities align with contractual requirements and customer deadlines.
/li liCreating standardized, professional communication decks and reporting frameworks that provide customers with clear, data?driven updates throughout the maintenance process.
/li liImproving service delivery by analyzing customer feedback and identifying continuous improvement opportunities to enhance satisfaction, loyalty, and retention.
/li liBuilding a customer?centric culture within the Avenza facility by training staff on best practices and fostering a proactive, service?oriented mindset across all shop functions.
/li liManaging the end?to?end customer site visit experience, serving as the single point of contact to ensure professional and impactful engagements.
/li /ul h3Skills For Success /h3 pYou should be a dedicated professional with a customer?centric mindset and: /p ul liThe ability to navigate complex, fast?paced environments while managing multiple competing priorities under tight deadlines.
/li liThe capability to influence stakeholders at all levels of the organization and build strong, collaborative relationships across global, cross?functional teams.
/li liAn expertise in service or repair processes, with a keen eye for operational detail and project management.
/li liStrong interpersonal and leadership skills, with the ability to bring complex assignments to a successful completion.
/li liFluent English communication skills, allowing you to effectively bridge the gap between technical teams and customer needs.
/li liWillingness to relocate to Avenza (Carrara) /li /ul pA Bachelor's Degree,



Engineering or Economics are nice to have, but we are most interested in your total experience and professional achievements.
/p h3Where And How You'll Work /h3 pThis is a permanent on site position based in our Avenza (Carrara) plant.
/p h3Our Culture /h3 pEvery action shapes our future.
That's why our north star is a culture of impact, where everyone is empowered to thrive and achieve.
/p pAddressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously.
That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world.
We play a significant role in leading a new era of energy.
/p pOur technology helps generate approximately twenty?five percent of the world's electricity today, and we are working to power the rest.
If we want the future of energy to be different, then join us and be the difference.
Together, we are the Energy of Change!
/p h3We're determined to be the best place to grow /h3 pWe believe that strong careers are built on a variety of experiences, strong connections, and continuous development.
We're committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work?life balance.
No two careers are the same, and yours should reflect your personal and professional goals.
Your people leader and trusted mentors will support you through navigating your journey.
/p pWe also prioritize fair pay, performance?based rewards, and wellbeing programs for you and your family.
With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.
/p h3Inclusion Diversity /h3 pWe are passionate about creating an inclusive work environment.
By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.
/p pAs an equal opportunity and affirmative action employer, GE Vernova is committed to supporting disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.
/p pJoin us at GE Vernova where results can be achieved by embracing a community of belonging.
/p h3Posizione / Position: /h3 pAero Alliance Customer Fulfilment and Experience Leader /p h3Livello di Inquadramento / Management Level: /h3 pLPB1 /p h3Data di pubblicazione / Position was posted on /h3 p02/10/2026 /p h3Fascia retributive: /h3 pTra € 50,****** e € 75,****** lordi annui.
La retribuzione specifica offerta terrà conto dell'istruzione, delle qualifiche, dell'esperienza e delle competenze del candidato.
/p h3The pay range for this position /h3 pBetween € 50,****** and € 75,****** gross per annum.
The specific pay offered will consider the candidate's education, qualifications, experience and skill set.
/p h3Eleggibilità per il Piano Bonus: /h3 pEligibilità al piano bonus Variabile-AIP, che prevede un incentivo target del 10% della retribuzione base annua, a seconda del raggiungimento dei parametri di business e delle performance individuali.
/p h3Eligibility for Bonus Plan: /h3 pEligible to participate in Variable-AIP annual premio plan that provides a target incentive of 10% of the individual's annual base salary depending on achievement of key business metrics and individual performance.




/p pAlla Posizione è Applicabile Il Contratto Collettivo Nazionale Di Lavoro (CCNL Metalmeccanico).
I Benefici Disponibili Sulla Base Del CCNL Attualmente In Vigore e Delle Politiche Aziendali Includono Quanto Segue /p h3A Collective Bargaining Agreement ('CBA' - Metalworking) is applicable in relation to position.
The available benefits based on the currently effective CBA and company policies include the following: /h3 ul liStipendio Base: La retribuzione seguirà le tabelle salariali previste dal CCNL di categoria Metalmeccanico Industria /li liBase salary: The remuneration is established according to the Metalworking CBA salary scale, which defines job groups and minimum salary levels.
/li liPensione Integrativa (Cometa): Tutti i livelli sono eligibili, ad eccezione dei dirigenti.
/li liContributo del datore di lavoro: 2% (2,2% se under 35).
Contributo del dipendente: 1,2%.
Base di calcolo: retribuzione mensile lorda.
/li liPension Fund (Cometa): All levels are eligible, except executives (dirigenti).
/li liEmployer Contribution: 2% (2.2% if under 35).
Employee Contribution: 1.2%.
Base: monthly gross salary.
/li liAssistenza Sanitaria (Non Dirigenti): Gestita tramite Assicurazione Generali /li liMedical Benefits (Not Executives): Managed by Assicurazioni Generali /li liAssistenza Sanitaria (Dirigenti): FASI+ Generali Plan /li liMedical Benefits (Executives): FASI+ Generali Plan /li liWelfare: € 250 di credito annuale come da CCNL disponibile su portale dedicato per rimborsi spesa istruzione, sport, viaggi o previdenza.
/li liFlex Benefit: € 250 of annual credit as per NCBA available on a dedicated portal for education, sports, travel, or pension reimbursements.
/li liEAP - Supporto Dipendenti: Supporto globale psicologico, legale e finanziario 24/7 /li liEmployee Assistance Program: Global 24/7 psychological, legal, and financial support.
/li liStraordinario: Straordinario diurno dal lunedì al venerdì /li liul liPrime due ore: 25% per impiegati, 30% per operai non turnisti, 40% per operai turnisti /li liOltre due ore: 30% per impiegati, 50% per operai non turnisti, 45% per operai turnisti /li /ul /li liStraordinario diurno sabato, domenica e festivi: 50% per le prime otto ore, 55% oltre le 8 ore /li liStraordinario Notturno Dal Lunedì Al Venerdì /li liul li50% per impiegati e operai non turnisti per lavoro straordinario dalle 20:00 alle 8:00 /li li50% per operai turnisti per lavoro straordinario dalle 18:00 alle 6:00 /li /ul /li liStraordinario Notturno Sabato, Domenica e Festivi /li liul liPrime otto ore: 60% per impiegati, 55% per operai non turnisti, 60% per operai turnisti /li liOltre due ore: 75% per impiegati, 65% per operai non turnisti, 75% per operai turnisti /li /ul /li liIn caso di riposo compnesativo, si applicano le maggiorazioni previste dal CCNL /li liOT Premium: Daytime overtime Monday to Friday: /li liDaytime overtime Saturday, Sunday and public holidays First eight hours: 50%, Beyond eight hours: 55% /li liNight overtime Monday to Friday /li liul li50% for office staff and non?shift production workers for overtime worked between 8:00 PM and 8:00 AM /li li50% for shift production workers for overtime worked between 6:00 PM and 6:00 AM /li /ul /li liNight Overtime Saturday, Sunday And Public Holidays /li liul liFirst eight hours: 60% for office staff, 55% for non?shift production workers, 60% for shift production workers /li liBeyond eight hours: 75% for office staff, 65% for non?shift production workers, 75% for shift production workers /li /ul /li liMaggiorazioni e indennità turno: (PER OPERAI TURNISTI): Maggiorazione del 20% per la fascia oraria dalle 18:00 alle 22:00.
Indennità di €3,50 per ogni turno lavorato.
/li liShift premium and allowance: (FOR SHIFT WORKERS): 20% premium for hours worked between 6:00 PM and 10:00 PM.
€3.50 allowance for each shift worked.
/li /ul h3Additional Information /h3 pRelocation Assistance Provided: No /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gc17c