Front Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gdail

pBorgo Pignano Tuscany Relais Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience.
/ppOur philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.
/ppWe offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities.
/ppJoining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.
/ph3Main Responsibilities /h3ulli Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards.
/lili Provide a warm welcome and assistance to guests throughout all stages of their stay.
/lili Assist guests with restaurant reservations, activities, and experiences offered by the property.
/lili Monitor, record, and verify the accurate billing of stays and services used.
/lili Handle requests, feedback, and complaints promptly, empathetically, and with a solution-oriented approach.
/lili Collaborate with Housekeeping, Concierge, Reservations, and Food Beverage departments to mensure a seamless and personalized guest experience.
/lili Update and maintain the operational reports required by Management.
/lili Ensure compliance with Relais Châteaux and Borgo Pignano Tuscany standards in every guest interaction.
/li /ulh3Reporting Line /h3ulli Front Office Manager /li /ulh3The Profile We Are Looking For /h3ulli At least 2–3 years of experience in a similar position within a 4- or 5-star hotel, resort, or luxury hospitality environment.
/lili Excellent customer-service orientation and a strong service mindset.




/lili Excellent problem-solving and prioritization skills.
/lili Professionalism, discretion, and attention to detail.
/lili Excellent communication and interpersonal skills.
/lili Strong teamwork and a collaborative spirit.
/lili Excellent command of English; knowledge of a second foreign language is considered a plus.
/lili Emotional intelligence, empathy, and the ability to remain composed in challenging situations.
/lili Professional appearance and alignment with our sustainability values.
/lili Own vehicle / valid driving licence and access to a car.
/lili Verifiable professional references.
/li /ulh3What We Offer /h3ulli The opportunity to join an outstanding hospitality environment combining luxury, sustainability, and the enhancement of the local area.
/lili Shared accommodation and meals included throughout the employment period.
/lili Company uniform and dedicated laundry service.
/lili Professional growth opportunities and ongoing training.
/lili Training on Relais Châteaux standards, quality systems, and industry regulations.
/lili Internal training on operational management, company procedures, and Relais Châteaux standards.
/lili An international, collaborative working environment focused on skills development.
/lili A passionate team and a company culture focused on employee well-being and talent development.
/li /ulh3Our Commitment /h3pJoining Borgo Pignano Tuscany means contributing to a project that places hospitality excellence, sustainability, and people development at the heart of its mission.
/ppWe offer an inclusive and stimulating environment where continuous training, responsibility, and collaboration are the pillars of our culture.
/ppYou will work in one of Tuscany's most iconic destinations, helping to create memorable experiences for guests from all over the world.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gdail