14 ott - Bardi
Lufthansa Technik
Are you a problem-solving, customer-focused individual with a passion for aviation?
Join our team at Lufthansa Technik Milan as a Customer Engineering professional!
This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high.TasksAddressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineeringFostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentationsReleasing supplements and providing aircraft documentationProcessing technical, cross-technology customer requirementsRegularly gathering and analysing customer feedbackPreparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers,
overseeing their implementationEvaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs, providing insights and feedbackAdvising customer service and sales on questions regarding customer engineering, technical product, and production aspectsPerforming special tasks and collaborating on projectsRequirementsDegree in a relevant field is requiredProficiency in English and Italian is requiredGood knowledge in Microsoft Office, SAP is requiredPrevious customer service experience, particularly in the aviation industry, is desirableAssumption of responsibility for own roleResponsiveness, dynamism, flexibility in caring out assigned tasksAttention to quality of work and reliabilityAbility to prioritize activity assignedCooperation skillsEffective communication at every organizational levelService / Customer OrientationBuilding relationship based on trust with internal and external customersProblem solving of internal and external customers issuesMust possess a legal work permit in Italy#J-*****-Ljbffr
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