16 ott - Padova
Savhotel Mantegna Padova
We own and operate three hotels: Savhotel Fiera Bologna, Savhotel Aemilia Bologna and Savhotel Mantegna Padova. We aim to grow and build an outstanding hotel group in Italy, while staying true to our business model, which is founded on the pursuit of excellence in management, service and product, with a particular focus on customer care and on looking after our people. To ensure the highest level of guest satisfaction, we invest in our properties, all of which we own, and in our team members, supporting their growth, training, welfare, team spirit and sense of belonging.
Tasks of the position:
Adopt a customer-oriented and service-focused attitude in order to ensure the highest level of guest satisfaction
Set up the dining room and buffets for different types of service according to company standards (breakfast, events, and à la carte service)
Perform various types of service following our standards and procedures,
including breakfast service, room service, served banquets, buffet banquets, coffee breaks, and standing events
Present the menu, advise guests, provide recommendations, and answer questions related to dishes and ingredients
Respond to guest inquiries regarding allergens and cooking methods
Take orders and correctly register them using our PMS system
Prepare Italian specialty coffees according to our standards
Maintain positive interaction and collaboration with the entire team
Handle small guest complaints with professionalism and a service-oriented approach
Support the responsible staff in managing storage and supplies
Learn the basics of cocktail preparation and wine pairing with food
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