Technical Support Engineer
Pubblicato il 16-10-2026 - SAJ Electric in Reggio Emilia
* Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions. * Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues. * Build and maintain strong technical relationships with key customers through regular meetings, visits and project support. * Support new product launches, technical training, webinars, workshops and customer events in the Italian market. * Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D; teams. * Support local product testing and validation, including firmware, software, compatibility and system integration testing. * Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials. * Work closely with Sales, Product, Service and R&D; teams to ensure timely resolution of customer and product issues.
Requirements * Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field. * Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred. * Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning. * Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred. * Strong troubleshooting and problem-solving skills. * Comfortable communicating directly with installers, distributors, EPCs and professional customers. * Strong customer-service mindset and ability to manage technical issues independently. * Good communication and cross-functional collaboration skills. * Willingness to travel within Italy and occasionally within Europe. * Fluent Italian and good English skills are required. Chinese is preferred. #J-18808-Ljbffr