Team Manager with German&English

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gj7k6

Description Are you a results-driven leader with strong coaching skills and a passion for team development? Required Language German, English Employment Type Tempo pieno Contract Type Permanent Description Are you a results-driven leader with strong coaching skills and a passion for team development? Do you want to be part of a dynamic support team? If so, you might be our next Team Manager – German & English. Your Profile * German – Advanced level C1 * English – Medium level B2 * Completed higher education (college degree or equivalent) is required * Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment * Strong coaching and people management skills * Ability to analyze performance data and drive KPI improvement * Experience working in a structured, target-driven environment * Flexibility to work in a rotational schedule, Monday–Sunday Conditions For Internal Candidates * No written warnings in the past 6 months or ongoing disciplinary process Your future role: * Lead, coach,



and develop a team of Customer Support Representatives * Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.) * Conduct regular 1:1 meetings, performance reviews, and coaching sessions * Identify development needs and collaborate with Quality and Training teams * Drive engagement initiatives and contribute to a positive team culture * Manage attendance, attrition, and workforce planning in collaboration with relevant departments * Ensure compliance with company policies, procedures, and client requirements * Handle escalations and support resolution of complex cases * Analyze reports and implement action plans to improve operational results * Participate in calibration sessions and operational meetings * Support onboarding and nesting phases for new team members * Act as the main point of contact between the team and upper management You will be responsible for ensuring consistent service delivery acros

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gj7k6