Senior CSM — Italy
Pubblicato il 16-10-2026 - Edflex in Pavia
Facing skills obsolescence, Edflex teams have been committed since 2016 to supporting companies through transformation by developing their employees’ skills. We put all our energy into delivering exceptional content curation, bringing together the best learning resources from the web and our publishing partners on a single platform. Our strength? Offering clients and learners content that is constantly updated, available in multiple formats and languages, and covering 230+ topics to enable continuous learning. To support our growth, we’re looking for curious people who love a challenge and are determined to reshape corporate learning. Our culture values innovation, proactivity, and performance; our values encourage a taste for challenge, mutual support, transparent communication, and a passion for exploring knowledge. As part of a newly created role, we’re looking for someone passionate about customer relationships to help us grow Edflex Italy. Start date: ASAP As a Senior Customer Success Manager, you will own a portfolio of key customers and embody a trusted advisor posture:
you build long-term relationships, help customers achieve their business goals, and elevate the Customer Success maturity of the team. Your goal: maximize the value delivered to customers and drive measurable Customer Success performance (adoption, retention, expansion), while acting as a CSM reference for the Italy team. You will work daily with all teams (Learning, Communication, Tech, Sales, Product) to provide fast responses and deliver a smooth, high-standard, and consistent customer experience. Your main responsibilities 1) Relationship leadership & consultative approach * Build strong, trust-based relationships with key stakeholders (L&D;, HR, managers, leadership). * Develop a deep understanding of customer challenges (organization, priorities, constraints) and tailor support accordingly. * Lead strategic conversations (Executive check-ins, QBRs) focused on value, trade-offs, and long-t