Field Service Engineer, Italy
Pubblicato il 16-10-2026 - Illumina in Brescia
Overview As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You’ll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You’ll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work. Retribuzione / Benefits * premio or commission * potential equity * flexible time off * summer shutdown * inclusive environment * zero-net pay gap Responsabilità * Install, maintain, repair and upgrade Illumina instrument systems * Troubleshoot technical issues and provide on-site customer support * Coordinate service requests and drive timely resolutions * Support new instrument installations,
including facility inspections and validation * Maintain service-parts inventory for effective interventions * Collaborate with sales/marketing on placements, upgrades and contract renewals * Build relationships with customers and internal partners * Participate in departmental projects to expand technical knowledge Requisiti fondamentali * Engineering background or related technical field * Interest in hands-on troubleshooting with complex instrumentation * Exposure to optics and lasers (welcomed) * Familiarity with Linux, networked IT advantageous * Strong communication and customer-facing skills * Organizational and problem-solving abilities * Collaborative mindset and willingness to learn * Residence in Italy with a valid Italian driving license and up to 80% travel * Fluent Italian and English * Preference for candidates in Campania or Puglia * strong communication * customer-facing skills * collaborative mindset * optics and lasers * Linux * networked IT