Guest Services Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gkusz

We are on the lookout for a passionate Guest Services Executive - Concierge to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: * Greet guests upon arrival and assist with check-in, orientation, and general inquiries. * Handle guest requests efficiently, ensuring timely follow-up and accurate communication with relevant departments. * Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations. * Prepare and update guest profiles, noting preferences and special requirements for personalized service. * Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members. * Ensure compliance with SOPs, grooming standards, and health and safety protocols. * Support the team in managing reservations, confirmations, and guest correspondence. * Handle guest complaints professionally and escalate complex issues to senior colleagues. * Promote hotel services and upsell opportunities to enhance guest experience and revenue. by helplavoro.it

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gkusz