Lead Service Delivery Consultant
Pubblicato il 16-10-2026 - Simcorp in Milano
Team Care is looking for a new consultant with SimCorp Dimension experience to join the SimCorp office in Italy (Milano/Pistoia/Trieste).
Service Delivery
Consultants are experienced professionals who play a key role in supporting and enhancing SimCorp clients by delivering best‐practice market solutions and deploying services that optimize the use of SimCorp Dimension and beyond. In this role, you will engage with clients and subject‐matter experts across the globe. Our consultants deliver Front‐to‐Back solutions, manage incidents and problems, and implement small changes or enhancements to existing and future client workflows.
Your work will contribute directly to increased automation, improved end‐user experience, and overall client satisfaction.
WHAT YOU WILL BE RESPONSIBLE FOR Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
Provide live support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
Fulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting).
Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements.
Co‐operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best‐practice solutions.
Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future‐oriented way.
Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients' demand for additional, value‐adding functionality.
Co‐operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients.
Contribute to knowledge transfer by conducting training or ad‐hoc coaching and developing new training to ensure the clients use the software in an optimal way.
Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function.
Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times.
WHAT WE VALUE Educational background in finance or economics
Know‐how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows
Experience with SimCorp Dimension solutions
Minimum 8 years'
experience within asset management, insurance, superannuation funds, funds management, or custodian
Broad knowledge and solid experience in financial issues - theoretical as well as practical
Strong skills in managing and prioritizing multiple tasks simultaneously A proactive, service‐minded approach with a natural drive for problem‐solving; enthusiastic, committed, solution‐focused, and able to perform well under pressure
Excellent client communication, presentation and consulting skills
Proven record of delivering high client satisfaction
Ability to work well in a time‐sensitive situation
Team spirit and a desire to share your knowledge
Fluency in English, additional language abilities would be of advantage
BENEFITS Flexible working hours and hybrid model
Health insurance and pension plan connected to labor agreement 13th and 14th‐month pay
Buoni pasto (8,50 EUR per working day)
Professional training and courses provided by SimCorp
Possibility to develop your career in an international environment
Integration events and health‐related initiatives
Up to 20 remote workdays abroad per calendar year The salary range for this position is between 40 960 and 61 440 EUR RAL in base compensation, under the CCNL Commercio framework. Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance.
SimCorp is a provider of industry‐leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world's top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group.
As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.
Discover more about our culture, recruitment process, and commitment to promoting meaningful work
At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non‐professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
For any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner, at (email hidden) . We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.