D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment

Local hands-and-feet support for global IT teams

Troubleshooting automation and production systems (PLC, SCADA, OT networks)

Support for software upgrades, patching, and backups in lab/OT environments

Incident, problem,

and change management (ITIL-based)

Compliance with CSV, GxP, and data integrity procedures

Participation in disaster recovery and business continuity planning

Qualifications

Bachelor's in IT, Engineering, or related field

5+ years of IT/OT support experience in regulated environments

Experience with industrial IT systems, SCADA/PLC, and lab software

Networking knowledge (VLAN, Firewall, Routing)

ITIL process knowledge; ServiceNow/Remedy ticketing

Database Troubleshooting Experience MSSQL

Available for onsite support and 24/7 on-call rotation

Fluency in English and Italian (both written and spoken) is essential.

Candidate must declare Criminal Record no older than 3 months.

Benefits

Broad range of activities, tasks, and projects

Flexible working conditions

Vouchers (B-day voucher, wedding, and new born surprise)

Fishing for Friends program – our referral program

Further development and professional advancement

Friendly and international working environment

Company-sponsored events

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