16 ott - Cusano Milanino
Experteer Italy
ISX Program Manager, Reverse Logistic Services (RLS) In this role you will own and improve the in-store returns experience across Italy's 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns. You will field-coach partner teams to Amazon's standards, prioritize work with data, and drive measurable improvements in speed, reliability, and customer satisfaction. You'll deploy network-wide improvements and shape EU-wide standards from field insights, building scalable programs and a formative EU field team.
This is a founding role with visibility across the network and the broader business.
sign-on payment statutory benefits
CBA-based benefits company supplementary benefits salary base (52,400 EUR for Milan)
Own the in-store returns experience across ~17,000 locations in Italy; ensure fast, easy, reliable returns
Visit sites, observe returns handling, and coach partner teams to Amazon's standards
Prioritize work using data to focus on underperforming partners and locations
Drive improvements on metrics: service speed, reliability, customer satisfaction, site readiness
Deploy scalable, network-wide improvements (signage, supplies, training,
tools) across Italy
Translate field insights into recommendations to influence EU-wide returns standards and programs
Manage performance cycles for underperformers; escalated when needed to Business Partnerships or Transportation
Help define audits, coaching, and reporting as a founding team member and feed insights into ISX monthly reporting
Relevant experience in operations, field operations, retail, logistics, or program management
Experience improving performance across a large, distributed multi-site or partner network using data to prioritize
Experience coaching, influencing, or holding external partners accountable without direct authority
Comfort operating independently in an ambiguous, build-from-scratch environment and prioritizing high-impact work
Willingness to travel frequently within Italy and work hands-on in a store/drop-off environment In this role you will own and improve the in-store returns experience across Italy's 17,000 partner and carrier locations, ensuring fast, ea...
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