Guest Services Executive - Front Office

16 ott - Anacapri
Hospitaliti

Jumeirah Capri Palace is hiring through Hosco in Anacapri.We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace.

The main duties and responsibilities are: Welcome guests and manage check-in/check-out processes accurately and efficiently.Respond promptly to guest inquiries and requests, ensuring personalized service.Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B;) to fulfill guest needs.Handle special requests such as transportation, dining reservations, and amenities.Resolve minor guest complaints professionally and escalate complex issues when necessary.Promote hotel services and amenities,



upselling where appropriate.Maintain accurate guest records and ensure compliance with service standards.Support VIP and repeat guest recognition programs.Uphold safety, security, and privacy protocols at all timesThe ideal candidate for this position will have the following experience and qualifications: A minimum of 1 year customer service experience Bachelor’s degree in Hospitality Management, or a related field.Good knowledge of PMS SystemsExcellent written and verbal communication skillsFlexibility, organisational skills and adaptability into a fast-paced environment.Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.

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